Returns & Exchanges
At Zouk, we strive to ensure your handcrafted fashion pieces bring you joy. If you are not completely satisfied, we offer a seamless 7-day return and exchange policy for all unused products in their original packaging.
Initiate Request
Visit our Returns Portal and enter your order ID and email address to select the items you wish to return or exchange.
Quality Inspection
Once your request is submitted, our team will review the details to ensure the product is eligible for return based on its condition.
Pack and Pickup
Securely pack the items with original tags and invoices; our logistics partner will schedule a pickup from your doorstep within 48 hours.
Refund Processing
After the product reaches our warehouse and passes quality checks, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing