Frequently Asked Questions
Everything you need to know about your Zouk experience
What materials are used in Zouk products?
We pride ourselves on being a 100% vegan brand. Our products are crafted using high-quality PETA-approved vegan leather and traditional Indian fabrics like Ikat and Jute.
How long does shipping take?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days across India.
What is your return and exchange policy?
We offer a 7-day return and exchange policy from the date of delivery. Items must be unused, in their original packaging, and with all tags intact.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package directly through the 'Track Order' section on our website.
Are your bags handcrafted?
Yes, every Zouk product is handcrafted by skilled Indian artisans, blending modern functional designs with ethnic craftsmanship.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.